The HR People & Culture Manager is a strategic and hands-on role in shaping a positive employee experience while ensuring strong compliance, effective talent acquisition, and healthy employee relations. This role leads end-to-end recruitment initiatives and serves as a key advisor to leadership on employee relations, performance management, and workplace culture. The position balances operational HR execution with people-first strategies that support business growth and engagement.

HR People & Culture Manager works closely with the Country Head and other managers and stakeholders and is responsible for overseeing a team of HR practitioners, including but not limited to Recruiters and Admin.

Recruiting

• Lead and oversee end-to-end recruitment strategies, ensuring timely and high-quality hiring across all levels.
• Partner with hiring managers to understand workforce needs, define role requirements, and calibrate candidate expectations.
• Guide recruitment teams on best practices, compliance, and market competitiveness.

Employee Relations

• Serve as the primary point of contact for employee relations matters, including grievances, disciplinary actions, performance issues, and conflict resolution.
• Conduct and oversee investigations related to misconduct, policy violations, and workplace concerns, ensuring due process and confidentiality.
• Provide guidance to managers on handling sensitive employee issues, performance management, and corrective actions.
• Ensure consistent application of company policies and labor laws to mitigate legal and labor risks.
• Manage complex cases such as terminations, review and report redundancies, and forecast potential labor disputes.
• Plays as a neutral and trusted advisor, balancing business needs with employee advocacy.
• Partner with legal counsel and external agencies when needed to address labor and compliance matters.
• Ensure proper documentation and record-keeping for all discipline-related actions. (Corrective Action Forms, Coaching Logs, Performance Improvement Plans)

Other Responsibilities

• Coach managers/supervisors on effective feedback, performance conversations, and leadership behaviors.
• Collaborate with payroll, benefits, and other HR functions to ensure seamless service delivery
• Conducts new hire orientation and ensures a smooth transition from the recruiting team to training.
• Plans all company-sponsored employee events, wellness initiatives, and community involvement. Oversees employee engagement activities.
• Participates in the review, amending and/or creating and implementing human resource policies and procedures.
• Formulates responses for any unemployment claims and represents company for unemployment hearings.
• Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are in compliance with government regulations.
• Continuously evaluates processes and procedures to ensure that the HR team delivers for internal stakeholders in an effective and efficient manner.
• Manages and develops direct reports. Facilitates team collaboration and morale.
• Performs other tasks and /or projects assigned.

Requirements:

• Bachelor’s degree in human resources or related field 
• Minimum of 7–10 years of progressive HR experience, with strong exposure to recruitment, employee relations and employee engagement in the BPO industry.
• Solid knowledge of labor laws, HR best practices, and compliance requirements.
• Proven experience managing complex employee relations cases and end-to-end recruitment. Background in payroll, benefits and expatriates is an advantage
• Familiarity with HR Systems
• Experience partnering with senior leaders and managing cross-functional stakeholders.
• Excellent interpersonal skills with an ability to deal professionally with individuals at all levels inside and outside of Tenerity 
• Ability to maintain confidentiality of employee information  
• Professional Human Resource (PHR) or Senior Professional Human Resources (SPHR) Certification or recognized H.R. certification a plus 

Skills & Competencies

• Strong recruitment and workforce planning expertise.
• Excellent verbal and written communication abilities.
• Excellent employee relations and conflict management skills.
• High level of emotional intelligence, discretion and sound judgment.
• Effective leadership and team management skills, with the ability to maintain morale and promote development and cross-training.
• Strong communication, coaching, and influencing skills.
• Comfortable working independently while collaborating cross-functionally.
• Highly organized with strong attention to detail.
• Ability to thrive in a fast-paced, evolving environment.